Help Center

To order promotional items or specialty items from newsletters and promotional emails, you can either search them by name in the search bar or find them on the products page. Once added to your cart, enter the promo code at checkout. 

Once you have selected your desired product along with the size, color, and quantity, click add to cart. A sidebar will appear on the right with all items in your cart. You will have the option to check out or continue shopping by clicking the "x" in the upper right-hand corner on this sidebar. You can access your cart at any time through the icon in the upper right-hand corner of the screen. This icon will also show you how many items are in your cart. 

Once you have checked out, look for your order confirmation email. If it does not arrive soon after your order is placed, check your spam folder. This email will contain all of your order's information and let you know to expect a second email once your order has shipped. 

Once you are ready to check out, find your cart icon in the upper right-hand corner and proceed to your cart. From there, select the checkout button and move to the shipping information page. If you have an account with us, please log in if you have not done so already, and your account information will populate. If you do not have an account and would like to checkout as a guest, you will have to fill in the relevant boxes and select a shipping service before moving to the billing page. Near the end of your order, we will ask you if you would like to create an account to make checking out easier next time. Once billing information has been added, please double-check all information for your order is correct before clicking “pay now”. After clicking "pay now", you will be directed to the order confirmation page with your order information, shipping information, order number, and receipt. You can print this page for your records. 

Your confirmation email will arrive shortly after you click "pay now" with all of the information listed above. We will also send you an email when your order has shipped with a tracking number. 

Once you have submitted your order, it cannot be changed.

If you would like to contact us about your pending order or have any other questions, you may contact us at customerservice@orfiks.com or through contact us regarding your order, and we will do our best to accommodate you. 

We accept the following major credit cards: Visa, MasterCard, Discover, American Express. 

We also accept Paypal 

Only one credit card can be entered for a single order.

Your purchases, applicable taxes, and shipping are charged to your card when you place your order.

We ship to all 50 states. Learn more about our Shipping Policy

We currently fulfill all online retail orders through USPS. If, for some reason, you are not able to receive orders via USPS please contact customerservice@orfiks.com, and we will work to find a solution with a provider who does ship to you. Learn more about our Shipping Policy.

Based on location and shipping service offerings, orders arrive within 3-6 business days of being placed, barring delays due to inclement weather, carrier delays, or carrier mishandlings. 

Orders placed before 2pm ET will be processed that day, with orders after that being fulfilled the next business day.  Learn more about our Shipping Policy.

Free shipping with a purchase of over $45 is only available in the (48) contiguous United States and applies only to First class mail package shipping. Special rates apply for orders shipping to Alaska, Hawaii, or with expedited services. Learn more about our Shipping Policy.

Learn more about our return and refund policy.